Thanks for reaching out! As each Coucio sofa is custom-made, we’re unable to accept exchanges. You can find more details in our Shipping, Returns & Refunds policy. That said, if there’s any issue with your order, please don’t hesitate to contact us—we’ll do everything we can to make it right.
Can I buy extended warranty?
Yes, we understand the value of such options for our customers and are proactively seeking partnerships to provide extended warranty plan options. We launch this service soon.
Do you offer warranty for your products?
Yes. We offer 1 Year Limited Warranty for frame structure. The warranty period commences from the date item(s) are received. Please note the fabric is not covered. If there’s any issue with the fabric, you can always contact us here and we will do our best to provide a solution based on different scenarios.
How many days do I have to return the product if I don't like it?
Thank you for your question! Since our sofas are made to order, we’re unable to accept returns based on a change of preference. For more information, please refer to our Shipping, Returns & Refunds policy. If you notice any issue with your item, though, we’re here to help—just reach out within 14 days of receiving it.
What should I do if I receive a defective product?
We're sorry to hear that! If your item arrives with a defect or damage, please contact us within 14 days and include clear photos or a short video of the issue. If damage is visible upon delivery, make sure to sign as “damaged upon arrival” and keep the original packaging. You’ll find all the steps in our Shipping, Returns & Refunds policy. We’ll guide you through the process and work to resolve everything as smoothly as possible.
