Enjoy free shipping on your orders to most addresses within the United States, excluding Hawaii, Puerto Rico, and Alaska.

Due to the custom nature of our sofas, the production and order fulfillment time requires 8-10 weeks before shipment. Therefore, the total delivery time post-ordering is approximately 11-13 weeks, including transit time.

Once your order has been dispatched, we will provide a tracking link via email. If you have any questions regarding delivery timelines, please contact our customer support via Live Chat or reach out through our Contact Us page.

Though we offer free shipping across the United States, our standard free shipping doesn’t include any add-on delivery service. Consider having assistance on hand to move your furniture indoors. For enhanced delivery services, you can opt for Doorstep Delivery, Room of Choice, or our premium White Glove Delivery.

Doorstep Delivery: Available for a flat rate of $100. The delivery team will place the item(s) at the main entrance of your residence.

Room of Choice: Available for a flat rate of $200. The delivery team will deliver inside to your room of choice. Please ensure the path and space for the furniture are clear before the delivery.

White Glove Service: Available for a flat rate of $299. Indulge in a seamless experience that includes delivery to your room of choice, product unpacking, disposal of packaging and assembly up to 30 minutes. Some products and regions aren't eligible for this service; we’ll notify you if this doesn’t apply.

Important Pre-Delivery Information

Measure your space in advance to ensure that the product is the right fit and can be easily moved into the intended room. See our Fit Guide.

Our courier partner will contact you via email and SMS with pre-delivery and tracking information.

Our courier partner operates Monday to Friday from 08:00-17:00, and delivery days offered are subject to availability in your area at the time.

Upon arrival at the final stop, our courier partner will get in touch to coordinate a suitable delivery appointment. They will provide a delivery timeslot (typically a 4-hour window) the day before delivery.

Delivery slots may vary slightly on the day. Therefore, please choose a day when you are available all day.

On the delivery day, expect a call from the drivers around 30-60 minutes prior to arrival. Track the progress of the drivers via the tracking link.

Ensure there is a safe parking spot nearby for the drivers.

Clear the pathway for delivery and protect surrounding furnishings and flooring. Ensure that the area where you plan to put your new item(s) is clear.

If you live in an apartment building, check if you need a Certificate of Insurance for delivery in advance.

Damaged, Defective or Wrong Items

We guarantee the quality of our products, and while cases are rare, damages and defects may still occur.

Inspect item upon delivery. If storing for an extended period, please inspect before storage.

If you spot noticeable damages on the package or the product, accept delivery and sign with the carrier, indicating "damaged upon arrival".

Please kindly keep the original packaging. Contact us within 24hrs of receiving the product and provide photos clearly displaying the labels on the carton and showcasing the damage.

If an item is structurally damaged and completely unusable, refuse delivery of the damaged item only.

If damages, defects, or the receipt of the wrong item are noted after the courier has left, please contact us within 14 days of receiving your items. Provide us a detailed description and photos (or videos) clearly showing the issue.Our team will guide you through the necessary steps and strive to reach a resolution that meets your satisfaction.

Please report any quality-related issues within 14 days of receiving your items. Cases submitted after this period may not be accepted and may incur shipping and tech fees for replacements

Thank you for choosing Coucio! We’re dedicated to crafting each piece with exceptional quality, ensuring it becomes a cherished part of your home for years to come.

Upon receiving your order, please carefully inspect the product for any quality issues. If you encounter a problem, contact us within 14 days and provide clear photos of the affected area for verification. We will make every effort to offer a satisfactory resolution.

Due to the customized nature of our sofas, we are unable to accommodate returns or exchanges. However, our team is dedicated to ensuring your satisfaction. If you encounter any issues with your order, please contact us , we will work closely with you to find a suitable resolution. Your trust and confidence in Coucio are our top priorities, and we are always here to assist you.