Are there options for contactless delivery or haul-away services for old or used furniture?
Unfortunately, we currently do not offer contactless delivery options or haul-away services.
Can I get an exact delivery date?
We can't provide an exact delivery date due to shipping uncertainties. We just can give you an estimated delivery window based on previous experience.
Can I go to the warehouse to self-pick up my sofa?
Yes, we offer self-pickup. If you've placed an order, please contact us to schedule an inspection and pickup at least one day in advance.
Can I pay for expedited shipping?
Unfortunately, we are unable to offer expedited shipping services currently. However, please be assured that we are relentlessly coordinating with our factories, warehouses, and logistics partners to minimize lead times and prevent delays. We will promptly notify you of any updates as they occur.
Can I schedule the shipment to meet my plan if I don’t want to receive it too soon?
Yes, we can delay the shipment according to your request. Please reach out to us before we ship your order and let us know the specific date you want the furniture to deliver. If your order has been shipped already, please speak to us and we will try and help as best we can.
How long will my order take?
Due to the custom nature of our sofas, the production and order fulfillment time requires 8-10 weeks before shipment. Therefore, the total delivery time post-ordering is approximately 11-13 weeks, including transit time.
How will my item(s) be delivered?
If you have selected Standard Curbside Delivery, it will be a curbside delivery service only. In this case, you may need someone to help you with moving the furniture into your house.
If you have selected Indoor Delivery, the delivery team will bring the item(s) into your first entrance.
If you have selected Room of Choice, the delivery team will bring the item(s) into your room of choice.
If you have selected White Glove service, it will include indoor delivery, unpacking and removal of all packaging materials. However, we only accept returned products that are in original packaging. So if you would like to decide later whether to return the item(s), please make sure you ask for all the packaging from the delivery team.
Where do you ship to? How much is delivery?
We offer free Standard Curbside shipping across the United States, exclude Hawaii, Puerto Rico, and Alaska.
We also offer paid Indoor Delivery, Room of Choice and White Glove Service. Please visit our Shipping, Returns & Refunds page for full details on our Upgrade Shipping Charges.
